Return Policy

KilHeritage.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return it within 14 days of delivery for a full refund or exchange, subject to the following conditions:

  1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  2. Initiating a Return: To initiate a return, please contact us at info@kiltheritage.com with your order number and reason for return. We will provide you with instructions on how to return your item.

  3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Refund Process: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  5. Exclusions: Final sale items are not eligible for returns or refunds. Additionally, personalized or custom-made items may not be eligible for returns unless there is a defect or error in craftsmanship.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.

  7. Contact Us: If you have any questions or concerns about our return policy, please contact us at info@kiltheritage.com.

Thank you for shopping at KilHeritage.com. We appreciate your business and strive to provide you with the best possible shopping experience.